Hiring effective customer service people is vital for all businesses. An effective customer service person will build and maintain customer relations, contributing to a larger and more satisfied customer base. Since you will be hiring winners, you will generate higher sales and profits, save valuable time, reduce hiring and training costs, minimise turnover and improve day-to-day management.

Competencies that can be measured and addressed in the report:
Communication skills, effectiveness under pressure, social skills, planning skills, humility in service, effectively responding to customers’ needs etc.

Psychometric tests which can be included in this package:
Abilities & aptitude tests

• Abstract Reasoning PFS Level 2, 3 or 4
• Verbal Reasoning PFS level 2, 3 or 4
• Emotional Reasoning ERQ

Personality assessments

• Customer Service Predictor
• 15 factor questionnaire plus based on Cattell’s personality theory
• Hogan Personality Inventory
• Jackson’s Personality Inventory (for O/S clients)
• Motives, Values & Preferences Inventory
• EQ-I

Psychometric Reports Included in this Package:
1. Customised Customer Service Selection Report
This report is written by an Organisational Psychologist and offers you detailed information regarding the candidate’s suitability to a specific customer service role. The report is tailored to address the competencies and behaviour style identified in the job or position description.
Click to view sample report

2. Generic Customer Service Selection Report
This report is written under the supervision of an Organisational Psychologist and offers you insights into the candidate’s suitability to a customer service role.
Click to view sample report

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